Scope of These Terms
These terms govern all enquiries, quotations and orders for Koyo / JTEKT bearings handled by KOYO Bearing Supplier, based at 8 Research Drive, Greenville, SC 20627, USA, whether the request starts on koyoome.com, by WhatsApp or by email.
- They cover single bearing positions and full assembly repairs, including mixed lists for several machines or sites.
- Where a written quotation sets out different terms for a specific order, the quotation applies to that order.
- We may update these terms. The version in effect on the date a quotation is issued applies to that quotation.
Enquiries and Bearing Identification
The information a buyer provides is used to check the replacement Koyo / JTEKT reference against the machine and the bearing position, and any gaps in identification are closed before a quotation is issued.
2.1 Information used for identification
- Machine make and model, from the manual or the data plate
- Bearing position: axle, wheel end, gearbox, shaft or drive
- Photos of bearing markings, measured dimensions and the assembly
- Mating parts, quantity, destination country, postcode and required delivery date
2.2 Closing identification gaps
Where markings are worn or incomplete, we confirm the exact specification, the complete assembly and whether the buyer accepts a separately identified alternative before pricing. Buyers are responsible for the accuracy of the machine and bearing details they supply.
Written Quotations
Every order is based on a written quotation from KOYO Bearing Supplier. The quotation states the commercial details of the supply and takes precedence over prices or availability shown elsewhere on koyoome.com.
| Quotation item | What it confirms |
|---|---|
| Product model | The Koyo / JTEKT reference confirmed for the bearing position |
| Quantity | Units per line, matched to the repair list |
| Price and currency | Unit and line prices with the quoted currency |
| Stock status | Availability of each line at the time of quoting |
| Estimated lead time | Expected time to dispatch or delivery |
| Validity period | The date until which prices and terms are held |
| Freight and tax terms | Applicable shipping charges, duties or taxes |
| Product documents | The product documents supplied with the order |
Lead times are estimates. After the validity period ends, prices and stock may need to be reconfirmed before an order is accepted.
Substitutes and Technical Changes
No substitute part or technical change to a quoted bearing is supplied without the buyer's written approval.
What counts as a technical change
A different internal clearance, sealing or shield type, cage design, dimension series or a separately identified alternative reference. Each change is listed in the quotation for the buyer to accept or decline.
Orders and Payment
An order is placed once the buyer has reviewed the written quotation and confirmed the specification, quantities, delivery details, payment method and commercial terms.
- 1
The buyer checks each line: model, quantity and any approved changes.
- 2
The buyer confirms the delivery address, destination country and required date.
- 3
The payment method and commercial terms in the quotation are agreed, and the order is accepted on that basis.
Changes requested after order confirmation may affect price and lead time and are confirmed in writing before they take effect.
Shipping and Documents
The transport mode, dispatch date and required shipping documents are confirmed with the buyer after the order is placed.
- Transport mode agreed per order and destination
- Dispatch date confirmed against the required delivery date
- Shipping documents agreed before dispatch
Receipt and Discrepancies
On delivery, the buyer checks product labels, quantities and visible condition, and reports any discrepancy to KOYO Bearing Supplier with the order number and photos.
7.1 Checks on arrival
- Product labels match the ordered references
- Box counts match each order line
- Packaging and products show no visible damage
7.2 Raising a discrepancy
Contact us with the order number, the affected lines and clear photos of the labels and packaging. Keep the products unused and in their original packaging until the issue is resolved.
Limitation of Liability
To the extent permitted by applicable law, the liability of KOYO Bearing Supplier for any order is limited to the price paid for the affected products.
- Identification relies on the machine and bearing information supplied by the buyer. Errors in that information are the buyer's responsibility.
- Installation, lubrication and operation of the bearings remain the responsibility of the buyer and their technicians.
- We are not liable for indirect or consequential losses, including machine downtime, lost harvest or lost production, except where the law does not allow this exclusion.
- Nothing in these terms limits liability that cannot be limited under applicable law.
