01 Information We Collect
We collect only the information you send in a bearing inquiry: your name, WhatsApp number, email address and a description of your requirements. We do not ask for payment card details, identity documents or passwords through the inquiry form.
| Field | What it contains |
|---|---|
| Name | The name you want us to use when replying. |
| Your number with country code, used for quick replies. | |
| The address where we send written quotes and order updates. | |
| Your Requirements | Bearing references, quantities, destination and required delivery date you choose to share. |
You may also choose to send machine details, such as the machine model, bearing position, mating parts and photos of bearing markings. This information is voluntary and is used only to identify the correct Koyo / JTEKT replacement.
02 How We Use Information
We use your information to answer your inquiry and fulfil your order, and for no unrelated purpose. Specifically, we use it to:
- Identify bearing referencesCheck machine models, positions and marking photos against Koyo / JTEKT references.
- Prepare written quotesState models, quantities, prices, lead times and quote validity.
- Arrange shippingConfirm transport method, dispatch timing and required shipping documents.
- Support after deliveryHandle receiving checks on labels, quantity and condition.
We do not sell your information, and we do not add you to marketing lists without your permission.
04 Storage and Security
We keep inquiry and order information only as long as needed to complete your order, provide after-sales support and meet legal or accounting obligations. After that, we delete it or keep it in a form that no longer identifies you.
Access to inquiry records is limited to staff who handle quotes and orders. We use reasonable technical and organisational measures, including encrypted connections on koyoome.com, to protect your information from loss, misuse and unauthorised access. No online transmission is completely secure, so please do not send sensitive personal data in the requirements field.
06 Your Rights
You can ask to access, correct or delete the personal information we hold about you at any time. Depending on the laws in your country, you may also have the right to:
- Access: receive a copy of your information.
- Correction: fix inaccurate or incomplete details.
- Deletion: ask us to erase your information.
- Objection: restrict or object to certain uses.
- Portability: receive your data in a usable format.
- Withdraw consent: stop optional communications.
To exercise these rights, email us using the contact details below. We may ask you to confirm your identity before acting on a request. You may also lodge a complaint with your local data protection authority.
07 International Transfers
KOYO Bearing Supplier is based in the United States and serves customers worldwide, so your information may be processed in countries other than your own. When we transfer information across borders, for example to arrange shipping to your destination country, we take reasonable steps to ensure it is protected in line with this policy and applicable law.
08 Contact Us
For any question about this Privacy Policy or your information, contact KOYO Bearing Supplier by email and we will respond to your request.
- CompanyKOYO Bearing Supplier
- Emailinfo@koyoome.com
- Address8 Research Drive, Greenville, SC 20627, USA
We may update this Privacy Policy as our services change. The date at the top of this page shows the latest revision. Return to the KOYO Bearing Supplier homepage.